Delivery

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Delivery

A) Local Delivery Service

After the order is confirmed, we will arrange delivery within 2 working days.

1) Commercial and Industrial areas (Except Racecourse, Airport, School, Hospital and Shops)
Purchase order meets HK$800 with free delivery or pay HK$20 additional delivery fee (below 1 kg, above 1kg $40)
2) Residential area (Except Islands)
Purchase order meets HK$800 with free delivery or pay HK$40 additional delivery fee.
 3)
 SF Lockers / SF station
Purchase order meets HK$400 with free delivery or pay HK$40 additional delivery fee (below 3 kg, within size 45cm X 37cm X 30cm ) (Frozen meat not included)
   

         # Order Frozen Meat Product meets HK$600 with free delivery or pay HK$40 additional delivery fee.

  • If the delivery day is Public Holiday, Sunday or having Typhoon Signal No. 8 or Black Rainstorm Warning signal hoisted, we will postpone our delivery service to the next working day.
  • If no one receives the goods during the delivery time, the package will be returned to Organic MaMa and it will have a charge for a second delivery.

B) within Guangdong Province

Every KG HKD50.00

C) Outside the Guangdong Province

Every kg HKD60.00

D) Overseas Shipping Service

Delivery Methods:

i)      Courier Service (only for China customers)
ii)     Federal Express
ii)     Hong Kong Speed Post   “Reference Shipping Cost”

Your order will be shipped within THREE to FOUR working days once payment (including shipping costs) is approved and the receiving address is verified.  Out of stock products will be advised by email.

Remark:

  • Customers may be subject to import duties and taxes, which are levied once a shipment reaches your country.  Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country; customers should contact their local customs office for further information
  • While we will make every effort to get your products to you by the expected date, it is not within our absolute control to guarantee the timely arrival of your packages.  To reduce the possibility of the late arrival of a shipment, allow sufficient time!
  • NO returns will be accepted on International Orders.。

Organic MaMa Ltd. reserves the rights of final decision.

Policy for Exchange and Return of Goods

Refund Condition:
Products to be returned must be kept intact with original packing and attachments.  Original Organic Mama receipt is required

  • We do not accept any products without intact packing and opened condition.
  • We are not liable for any products deteriorated by inappropriate storage method are not refundable.
  • Only swapping with goods having the same price or more expensive price is allowed (Non-refundable).
  • No refund will be accepted for discounted and promotional products
  • All Delivery charges and Service Charges from Bank are NOT refundable.
  • Each piece of products can only be returned / exchanged once.
  • NO returns will be accepted on International Orders.

Refund Procedure:

  • Please contact our Customer Service within 3 working days after receiving our products either to our Customer Service Hotline on (852) 31794623 or email on info@organicmama.com.hk
  • Please return / exchange the products with the original receipt to Organic MaMa Wan Chai Store.

Organic MaMa Ltd. reserves the rights of products return / exchange. Organic MaMa Ltd. reserves the rights of final decision.