Guide

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Shopping Guide

Welcome to Organic Mama Ltd's shopping cart!
If you have any questions during shopping, please contact our Customer Service through info@organicmama.com.hk or at our Hotline on (852) 31794623. We will get back to you as soon as possible.


Membership System and Benefits

  1. You will become the member of Organic Mama if you purchase over HK$300 (member price) in one time. 
  2. New product with free tasting will be arranged to members. Health news and seasonal discount offer are always offered on the first priority.
  3. Enjoy the deposit credit 2.5% of the total. E.g. Purchase HK$1000 with HK$25 credit reward. **(except formula milk)
  4. Referral program : We will offer HK$25 coupon to referral and referee


Online Order

To purchase products using our Shopping Cart, simply follow the steps listed below:

  1. Simple “Login” or Register as a “New Member”.
  2. Find the products that you are interested and click the "Add To Cart" button. You can change the number in the "Qty." box and click the "Update Cart" button at the bottom of your shopping cart.
  3. When you finished shopping, click the "Check Out" button and it will go to the “Shipment” page where you can fill up the delivery information.
  4. Click the "Next" button to select your preferred payment method.
  5. Again, click the "Next" button to view the order summary.
  6. Please check and ensure that all the particulars as stated are correct and click the "Confirm Order" button to confirm the order and arrange for payment.

Once the order has been submitted successfully, you will receive an Email for confirmation. Please print out or save the receipt for reference. We will contact you within 2 business days and arrange delivery.


Payment Methods:


I . Credit Card

We accept VISA, MasterCard and American Express by PayPal Payment System. Please note that all prices are in Hong Kong dollars.  The transaction will be converted at your bank's prevailing exchange rate.

Security Policy
AsiaPay uses the same 128-bit SSL encryption technology as most banks. When you fill in the payment form and click the submit button, your details are not sent straight away. What actually happens is that a secure link is set up between your browser and AsiaPay and an encryption code is requested and received.


II.Pay at Wan Chai Store

Customers can go to our Stores to pick up the goods and pay directly:
Hong Kong Island - Room 1104, Tung Wah Mansion, 199-203 Hennessy Road, Wan Chai.
Kowloon - No.128, G/F, Block 19, Shek Kip Mei Estate. (Only have limited stock, please give us a call before.)

   

III.Telegraphic Transfer (Oversea Customers Only)

Oversea Customers are requested to make a transaction to our company bank account within 3 days after placed an order.

  • Hong Kong Account

    HK Bank  Account  :  Hang Seng Bank
    Account Number     :  210-120-978-883
    Bank A/C Name      :  Organic MaMa Limited

    Beneficiary Bank : HANG SENG BANK LTD
    Beneficiary Bank Address : 83 DES VOEUX ROAD, CENTRAL, HONG KONG (SWIFT:HASE HKHH)

  • China Account (RMB)
  1. China Bank  Account  :  Industrial and Commercial Bank of China (ICBC)Account Number     :  622202 4000083477733
    Bank A/C Name      :  柯玉群

    The receipt of your payment must be sent to us by fax on (852) 31794625 or Email to info@organicmama.com.hk indicating your customer name, email address or contact number and order number.  Please keep the transaction receipt of your payment for further verification.
    Customers should pay their own handling fees charged by the banks.

  2.  Alipay Account : marketing@organicmama.com.hk

    A/C Name : 柯玉群

     

Return Guarantee:

  1. We control strictly on the quality of product, no overdue product will be delivered.
  2. We accept return of goods within 3 days after the delivery, but not redeemable for cash.

         (Discount item is excluded and the product should be in original package)