Shopping Guide

Welcome to Organic Mama Ltd's website! If you have any questions during shopping, please contact our Customer Service through info@organicmama.com.hk or our Hotline on (852) 31794623. We will get back to you as soon as possible.

Membership System and Benefits

1. Members: Register to earn 2% Store Credits Refund

2. V.I.P: Accumulate $6888 Consumption in 12 months to earn 3% Store Credits Refund

3. Gold V.I.P: Accumulate $9888 Consumption in 12 months to earn 4% Store Credits Refund

Online Order

To purchase products using our Shopping Cart, simply follow the steps listed below:

1. “Login” or Register as a “New Member”.

2. Find the products that you are interested and click the "Add To Cart" button. You can change the number in the "Qty." 

3. When you finished shopping, click the "Check Out" button and it will go to the “Shipment” page where you can fill up the delivery information and choose your payment method

4. Click the "Next" button to view the order summary.

5. Please check and ensure that all the particulars as stated are correct and click the "Confirm Order" button to confirm the order and arrange for payment.

Payment Methods:

1. Credit Card
We accept VISA, MasterCard and American Express by PayPal Payment System. Please note that all prices are in Hong Kong dollars.  The transaction will be converted at your bank's prevailing exchange rate.

Security Policy
AsiaPay uses the same 128-bit SSL encryption technology as most banks. When you fill in the payment form and click the submit button, your details are not sent straight away. What actually happens is that a secure link is set up between your browser and AsiaPay and an encryption code is requested and received.


2. Pay at Store
Customers can go to our Stores to pick up the goods and pay directly: 
Room 8-9, 1/F, Wellborne Commercial Centre, 8 Java road, North Point

 

3.COD to courier

 

4. Alipay 

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5. FPS:

info@organicmama.com.hk

 

6. PayMe

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7. Bank Transfer 

Customers can transfer to the following bank account:

 

----Hong Kong Account----

 

1. Bank Account: Hang Seng Bank
Account Number: 210-120-978-883
Bank A/C Name: Organic MaMa Limited

Beneficiary Bank : HANG SENG BANK LTD
Beneficiary Bank Address : 83 DES VOEUX ROAD, CENTRAL, HONG KONG (SWIFT:HASE HKHH)

 

2. Bank Account : HSBC Bank

Account Number : 023 - 837511 - 838

Bank A/C Name : Organic MaMa Limited

3. Bank Account : BEA Bank
Account Number : 015-266-68-00358-2
Bank A/C Name : Organic MaMa Limited

 

----China Account (RMB)----

 

Bank Account: Industrial and Commercial Bank of China (ICBC)

Account Number: 622202 4000083477733 

Bank A/C Name: 柯玉群

The receipt of your payment must be sent to us by fax on (852) 31794625 or Email to info@organicmama.com.hk indicating your customer name, email address or contact number and order number.  Please keep the transaction receipt of your payment for further verification.
Customers should pay their own handling fees charged by the banks.

Delivery

1. Local Delivery Service

After the order is confirmed, we will arrange delivery within 2 working days.

 

A. Commercial and Industrial areas (Except Racecourse, Airport, School, Hospital and Shops)
-Purchase order meets HK$600 can enjoy FREE SHIPPING!
-Otherwise HK$20 additional delivery fee. (only valid for items below 1 kg, above 1kg add $40)
-If customers purchase non-frozen items and frozen items per order, products will be packed into one frozen parcel.
-Customers will bear their own risk.
-Extra HK$40 will be added if separate delivery of non-frozen items and frozen items is requested.

 

B. Residential area (Except Islands)

-Purchase order meets HK$600 can enjoy FREE SHIPPING!

-Otherwise HK$40 additional delivery fee.
-If customers purchase non-frozen items and frozen items per order, products will be packed into one frozen parcel.
-Customers will bear their own risk.
-Extra HK$40 will be added if separate delivery of non-frozen items and frozen items is requested.
-Remote areas such as Lau Fau Shan and other islands, additional $100 delivery fee will be charged.

 

C. SF Lockers

-Purchase over HK$400 with free delivery service.(Frozen item is not included)
(below 2kg, within size 45cm X 37cm X 30cm )
-Order below $400 or above 2kg, add HK$40 delivery fee.

 

*If the delivery day is Public Holiday, Sunday or having Typhoon Signal No. 8 or Black Rainstorm Warning signal hoisted, we will postpone our delivery service to the next working day.

*If no one receives the goods during the delivery time, the package will be returned to Organic MaMa and it will have a charge for a second delivery.

 

2. Within Guangdong Province

Every KG HKD50.00

 

3. Outside the Guangdong Province

Every kg HKD60.00

Policy for Exchange and Return of Goods

Refund Condition: 


Products to be returned must be kept intact with original packing and attachments. Original Organic Mama receipt is required

1. We do not accept any products without intact packing and opened condition.

2. We are not liable for any products deteriorated by inappropriate storage method are not refundable.

3. Only swapping with goods having the same price or more expensive price is allowed (Non-refundable).

4. No refund will be accepted for discounted and promotional products

5. All Delivery charges and Service Charges from Bank are NOT refundable.

6. Each piece of products can only be returned / exchanged once.

7. NO returns will be accepted on International Orders.

 

Refund Procedure:

 

1. Please contact our Customer Service within 3 working days after receiving our products either to our Customer Service Hotline on (852) 31794623 or email info@organicmama.com.hk

2. Please return / exchange the products with the original receipt to Organic MaMa Wan Chai Store.

Organic MaMa Ltd. reserves the rights of products return / exchange.

Organic MaMa Ltd. reserves the rights of final decision.